Shipping policy

SHIPPING POLICY

Thank you for shopping with The Moisturizer Studio. Many of our products are handcrafted and prepared in small batches, and we take care in preparing every order.

Order Processing

Orders are generally processed within 2–4 business days after payment has been successfully received.

Processing times may be slightly longer during holidays, product launches, promotions, or periods of unusually high order volume.

Business days do not include weekends or federal holidays.

Shipping

Shipping rates and available delivery options are calculated at checkout.

Once an order has shipped, customers will receive tracking information when available.

Delivery estimates provided by shipping carriers are estimates and are not guaranteed by The Moisturizer Studio.

Incorrect Shipping Addresses

Customers are responsible for providing an accurate and complete shipping address.

Please contact us as soon as possible if you notice an error in your address. Once an order has been shipped, we may not be able to redirect or modify the shipment.

Additional shipping charges resulting from an incorrect or incomplete address may be the customer’s responsibility.

Lost, Delayed, or Stolen Packages

Once an order has been transferred to the shipping carrier, delivery delays may occasionally occur outside of our control.

If tracking shows that a package has been delivered but you cannot locate it, please check around your property, with household members or neighbors, and contact the shipping carrier.

If you believe your shipment has been lost, contact us and we will assist you with the appropriate next steps.